…..ok, I’m totally not counting to 8. There’s waaaay more than that in JivoChat! 👍
Quite often times the customer or a visitor will leave your site simply because it’s too easy to say no, click the red x, and go on to the next tab in their browser or the next search engine result for their shopping.
Having a live chat option on your eCommerce website engages your visitor and reminds them that there are actual people 🙋♀️ behind the website.
Plus live chat provides the customer a simple reassurance that their shopping needs can be met. 💪
It’s not so much about having a live chat option on your website as much as it as it is having a live chat option turned ON and CORRECTLY engaging as visitors come to your site.
Now, let’s get one thing straight. It does your site and your store’s conversion rate absolutely no good to distract your customers with an empty 💬🔊<ding> and the motion of a window popping up if there’s no value in it at all.
You should NEVER be comfortable with your WooCommerce site having a little live chat bubble in the bottom right whenever the live chat operator is not available and you leave some cheesy default message in the chat window.
If a visitor wants to contact the store owner then they can always do so by clicking a contact button or something similar. But these blank and empty popup messages are the equivalent of an answering machine from 1980. 🤦♀️🤦♂️
💡 We all need a break from the innertubes. So, when you or your staff are not available, use JivoChat’s page level triggers to greet the customer, prompt for a couple of the most frequently asked questions, and then a bit of follow up.
Leaving a generic blank empty “answering machine” on your WooCommerce site is definitely an option that we’ve all seen browsing the web.
Your site will have more than just a mediocre bland & boring Live Chat with Jivo!
Having a live chat option that automatically engages the user and the visitor is the equivalent of a warm smile & saying “Howdy!” to your potential customer when they walk into your store.
Here: Pop this link open real and then tab back over here so you can keep reading. But here’s the link to JivoChat’s Triggers. Pretty extensive, right? https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html
It’s important get the RIGHT live chat option for your woocommerce store.
What I enjoy about JivoChat for WooCommerce is that YOU as the store owner now have the option to turn your live chat on and more importantly to turn it off when you are not available. But let me get to the more appropriate setting in a second.
There really is nothing more distracting than having an audible beep and a window pop-up when there is no one on the other end of it. 🤷♀️🤷♂️
Actively engaging your customer in your website visitors with visual and audible distractions when no one is on the other end of the chat is 100% stupid. Bottom line. Let’s just call it what it is. Irrelevant distractions are not smart – ever.
With JivoChat, when there is NOT a person available, you can do two things. Customize the chat window to stay closed AND make a message that is informative to your shoppers should they decide to open it.
💡Always make sure that you have a chat option which is ACTIVELY telling the customer something of value!
Let’s say that you are available from 8 a.m. to 5 p.m. Central Time. If you are going to insist on having the live chat engaging the customer when you’re not around then go ahead and set those times and create page specific & time specific automated triggers in your live chat. That way if a customer toggles the live chat area, the visual window that pops up at least give the customer a bit more information. 🏆
Having a bubble in the bottom of your site with simply a box that says we’re not available does no one any good (and, honestly? it really is just a stupid distraction) 🤦♂️🤦♀️
It’s a bit like playing an old school answering machine message each and every time someone walks into your store saying, “Hi. We’re not here. But we wanted to proactively distract your shopping experience to give you that message.” ….and then playing that sound byte over and over and over again for each visitor.
Under NO circumstances would you want an automated voicemail saying, “Hi welcome to my store. We’re not here & this is a recording” every time someone walks in.
In the same way, having a distraction between the customer’s experience an audible beep individual window pop-up when there’s no one on the other end of that live chat is an absolute distraction.
So I do enjoy the fact that JivoChat for WooCommerce allows you to turn off and turn on your live chat during ⌚specific hours or when there is an actively available agent🙋♀️ on the other end of that live chat.
One of the other great features about JivoChat is that it empowers the store owner to be able to change the appearance to better reflect their own stores settings and colors. 🤳(we gotta make sure our store looks good, right?)
Swipe through these 4 images real quick and you’ll see a few of JivoChat’s many options.
Now, that’s pretty smart, right? How many times have you seen a site that looks like it’s been designed by a 40 year old color blind dadbod with no sense of fashion? 👴 (wait, who wrote that last sentence?)
Here, pop open this link 👇
It’s much easier when you see all of the colors and design options in Jivo Chat for yourself 👍
And in any instance where you would want a phone number for customers to call you and be able to leave a voice message JivoChat does include that capacity as well.
This is almost a CRM inside of a chat in that it actually empowers the store owners to keep an ongoing thread of knowledge for the customer IN ONE PLACE!
⏰ Another time-saving aspects for the site owner which JivoChat brings is that it integrates very easily with third-party CRM like Zoho and Slack with details like the phone number, the customers comments, & the full chat history to get a better understanding of that particular customer on a fuller richer scale than simply individually scattered interactions.
Who likes their interactions scattered? 😱 Not us! Not only does it cost in sales revenue, but having to track where the communication breaks is always a bigger time waste!
The fact that you can use JivoChat on a multilingual website is absolutely unparalleled and critical if you’re eCommerce store sells, or has any desire to sell, globally on a worldwide stage. You can especially setup JivoChat to work on multi-language eCommerce sites by apending the URLs with /en or /es for languages like English or Spanish.
Below is a screenshot, but here’s the screenshot showing you how to change the language options inside your JivoChat Dashboard👈
That way if your site would like to hire a virtual assistant who speaks another language or have multiple chat agents available who are multilingual, then the right conversation can go to the correct person.
👋 One of the other awesome things about JivoChat is that you can set the exact right actions to happen on specifically the right pages at the right time. 👏
Essentially what you’re doing there’s you’re telling the chat to say the right thing at the right time for the right person. 🧠💭Nice, right?
And you can set all these triggers with so many conditions that it really engages with effective communicate with exactly where the customer is in your store.
Let’s say for example you walked into a major home improvement store and you’re overlooking at the mowers.
It wouldn’t really make any sense so the store employee to walk up to you and say, hi can I help you find some plumbing fixtures?
So the triggers in JivoChat really help this store say the right messages at the correct time exactly where the customer is in their browsing session. 🤜💥🤛 Genius, right!
Ok. Let’s move on to a really interesting point about Jivo Chat…..
I can’t say that I have ever seen a live chat option that has this unique feature but check this out:
Did you know that JivoChat has a really effective feature called REGIONS?
Here’s the link https://www.jivochat.com/help/functions/regions.html and below are some of the screenshots I noticed as we were setting ours up on a few sites and we were reading through some of Jivo Chat’s support area:
What this allows your store to do is have different agents responding to different customers based on their IP address.
Here’s where this JivoChat feature really comes in handy: When you have say a website where you got air conditioning repair people or perhaps different offices in different states and locations, and you would want to route the customers chat directly with the closest office available.
This means you wouldn’t have to take a customer’s information and pass it on and then pass it on and then pass it on again which is totally in efficient and a time waste.
With the region feature in JivoChat you can route the customer based on their IP address to whatever region you want.
Onto my Favorite aspect of JivoChat:
Facebook Messenger! 💬
Connecting your site’s live chat to Facebook Messenger is pretty simple. All you do is open the backend of the JivoChat side, tap the prompt (scroll through the shots below), and that’s it! The chat on your site is now connected with your Facebook page hence you can now follow up with your customers via their Facebook Messenger.
Here’s the link over to JivoChat’s site where they talk about it, but …seriously, we found it incredibly simple! https://www.jivochat.com/facebook/
It’s universal, millions of people have Facebook, there’s nothing ‘extra’ for the customer to do. Now your site is connected to keeping conversation fluently flowing via Facebook.
(remember earlier we talked about how difficult it is to keep all the segmented conversations together? Yeah, connecting your Live Chat for WordPress and your Facebook page has never been easier!) Here, take a look:
….and in a whopping ONE CLICK, you’re done! No copy/paste of app ID’s, making all types of technical decisions and wondering if they are right. ONE CLICK & THAT’S IT!
JivoChat’s installation was incredibly easy and straightforward.
One of the wisest 🦉 things is that YOU can install a live chat option on your WordPress site that has applications which allow you to CONNECT with your visitors however you’d like.
Let’s say you’re sitting at the tire store waiting in line. (Yes, this is a very real example!)😉 If you want, you can download the JivoChat mobile app for your WordPress / WooCommerce site and then turn it ON showing yourself available for chat in the case you’d like to be available for the customers while you’re not at the computer.
That’s totally awesome when you think about it, right? How often are you waiting in a line & whip out your phone to chat with someone or make a comment on the social twitter book tube gram? All the time, right? ⏳ Now, when you download the JivoChat mobile app, we can make ourselves visible & available for (ehhh…) 20 minutes, then turn it back off and let Jivo’s Triggers take over. https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html
Keep JivoChat’s Automated Triggers rockin’ until we decide that we are available for active chat again. Then turn it back on for 15 minutes. Again, letting Jivo’s Triggers take over when we’re not actively available. See where we’re going with that? 💡
💲Those little micro moments of “availability” really start to add up to real revenue when you start to apply it and do it! Super convenient and super easy to do with the mobile app that lets you connect -when YOU want- on the go!
There’s a web version, and a desktop application as well which makes it incredibly simple and efficient to keep in contact with your visitors. 💻 (Yes, even when you’re getting new tires on the family suburban)
Here’s Jivo’s Live Chat Video
The fine folks over at JivoChat were kind enough to allow me to bring you some of the behind the scenes goodies that come FREE in every JivoChat account:
(enjoy the spontaneity)
The JivoChat folks were generous enough to give everyone an exclusive code that requires NO Credit Card at all!
Enter the word WOOCAMP right there where the blue arrow is & you’ll get 14 days of ALL JivoChat’s PREMIUM Services for FREE!
Thanks again to the fine folks for getting this integration with our stores, thanks for the video interview (no matter how it turned out), and thanks for giving our Group Members the discount as well!